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At Nestlé, we believe that communities can only thrive if they offer a future for younger generations. As a global company, we are determined to help young people develop their skills and gain experience so they can find jobs or create their own businesses.

We want to help equip the next generation for employment, to become creative front runners in our company, successful agripreneurs, entrepreneurs and game changers regardless of their field or level of expertise. It will help build thriving, resilient communities and supports the UN sustainable development goals.

This is why have expanded our Nestlé Needs YOUth Initiative to encompass our entire value chain, from the sourcing of raw materials to the manufacturing and distribution of our products.

Our ambition

Our ambition is to help 10 million young people around the world have access to economic opportunities by 2030. In Canada, the Youth Employment Initiative includes over 5,000 your Canadians.

Our actions

Over the last decade our global, local and brand actions have helped to prepare hundreds of thousands of youth for work; trained and supported over 4 million farmers around the world and developed the business skills of 2 million women.

Working towards our 2030 ambition, we'll focus on three key areas:

  • Employment and employability

    • We are determined to help young people develop their skills so they can find jobs through our activities to 'Get Hired', 'Get Skilled' (vocational training), 'Get Support' and 'Get more opportunities'. Read our commitment and find more information in Careers.
  • Agripreneurship

    • We help equip the next generation of agripreneurs by supporting and assisting young farmers to improve the economic returns from their crops and become leaders in agriculture. They are the farmers who will grow the raw materials that we need to make our products.
  • Entrepreneurship

    • We leverage entrepreneurship by identifying and nurturing business talent in young people. They will help us reach out to new markets and consumers. They are the innovators who will find the solutions to the business challenge of the future. 

Every day we touch billions of lives. We want to help shape a better and healthier world for individuals and families, for our communities and for the planet. Our stories take a deeper look at how Nestlé is making a difference.

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The Nestlé Corporate Business Principles reflect our commitment to a strong compliance culture as a non-negotiable foundation of how we do business. More than words on paper, our principles are actionable and we are prepared to do what is necessary to ensure that our Company is managed in line with our commitment. You can help us achieve this goal.

Our Compliance Reporting System, "Tell us", provides you and all other external stakeholders with a dedicated communication channel for reporting potential instances of non-compliance with our Corporate Business Principles.


IMPORTANT: If your message is not related to compliance with the Nestlé Corporate Business Principles (i.e. products or services, jobs, interest in distributing Nestlé products etc.) please contact our Consumer Services team.

CONTACT US



How to report a compliance concern?

"Tell us", our Compliance Reporting System, is available any time (24/7, 365 days a year).

1. You can choose to use a web form or call a toll-free phone number and leave a message. For both procedures visit this website

2. In both cases, you will receive an individual case number. Please note the number down and keep it safe.

3. This case number is your personal key to the Compliance Reporting System and to the report you have filed. It allows you to track the progress of your case and to provide additional information. You will be asked to enter this number each time you access the system.

4. We take all concerns seriously and will take the appropriate action on each report. We will keep you informed on our progress whilst processing your concern.

5. At anytime you can go back into the website, and track the progress of your case using your case number.

6. We are committed to improving our Compliance Reporting System and reserve the right to make changes in the future.


report a concern



What happens after I have sent my report?


1. Acknowledgement

We will acknowledge receipt of your report within five working days. It may take longer if your report is sent during a public holiday. If your initial report does not include enough evidence, we will get in touch to ask you to provide more evidence.
You will receive an individual case number after filing your report. This number will allow you to track the progress of your report after logging into our system. Please follow up your report.

2. Triage

Each report we receive is studied carefully. We will open a case if your report is credible and includes enough evidence. We will then assign the case to our Market Compliance Officer in most cases. The investigation will be led by our Market Compliance Officer in the region/country where the incident is said to have taken place.

3. Escalation

Reports that contain serious allegations will be escalated to the Zone Head of Legal and Compliance and, when relevant, to the Globally Managed Business General Counsel. The Group Chief Compliance Officer will also be informed when a report involves allegations of:

(i) dishonesty, criminal activity, antitrust /competition law, or issues involving revenue recognition, corruption, bribery or significant fraud;

(ii) misconduct by members of a Nestle senior leadership member;

(iii) matters which are likely to negatively affect the reputation or public image of Nestlé;

(iv) violation by Nestlé of its public Creating Shared Value commitments such as, without limitation, respecting and promoting Human Rights and the adherence to Nestlé’s industry-leading procedures on a responsible marketing of breastmilk substitutes.

4. Confidential investigation

The investigation will be handled with consistency and confidentiality – we will only involve people who need to be involved. Our Compliance Officers may conduct confidential interviews with employees, contractors or anybody they feel is relevant to the investigation.

5. Decision and reply to you

After reviewing all the findings of our investigation, we will decide if a breach has taken place, and, if the case, take action. You will be informed accordingly.

Important Notice

  • Non-retaliation commitment: Nestlé prohibits retaliation of any type against an employee who brought forward a concern in good faith. Anyone who attempts to retaliate against an employee for reporting in good faith may face disciplinary action, including the possibility of dismissal. Nestlé also protects the rights of the person accused.
  • In order to facilitate our company to conduct actionable and effective investigations, please include a detailed description of the incident (who, what, when, how) and supporting evidence (e.g. copies of documents, screenshots, or names of witnesses) that can corroborate your report. Please note that general assertions cannot be investigated.

Has your permit expired?

Even though our Aberfoyle permit technically expired in July 2016 and Erin in August 2017, under the Government of Ontario’s Water Resources Act we are allowed to operate under the conditions of the current permit until the government makes a decision on the permit renewal applications. We will continue to operate as usual.

We are currently working through the permit application process. In December 2016, the Ontario Government announced several new technical and procedural requirements for water bottlers to complete in their permit renewal applications. We have been working for the past few years to include these new requirements in our permit applications (which include several new scientific evaluations).

What steps will you take to protect the Aberfoyle and Erin water sources and surrounding environment?

Science and data drive all our decision making. We have over 80 monitoring points at Aberfoyle, and over 50 in Erin that provide us with the scientific data we need to make responsible decisions.

We have a detailed and technical monitoring program run by hydrogeology experts from both Nestlé Waters Canada and third-party technical consultants.

We have performed several pump tests, stream temperature surveys, biological monitoring, and installation of muni-piezometers and monitoring wells, single well response testing, downhole geophysical logging and water quality sampling. 

In conjunction with our permit, the results are provided on an ongoing basis to the Ontario Ministry of the Environment, Conservation, and Parks, Grand River Conservation Authority and local municipalities. Like our neighbours, we believe in the long-term sustainability of the water source.